I have been in the market for a laptop for about a year. I have spent a great deal of time researching specs and reviewing on line reviews from many sources. HP laptops were never very high on my list until I came across the DV4-2173nr. I checked multiple sources and this model had mostly good reviews. Spec wise it more than met my minimal requirements. Price wise it was well within what I expected to pay and Amazon included a $75 gift card which really made the deal sweet.
I received the shipment within 48 hours of placing the order (isn't Amazon great). I opened the package and the DV4 was really pleasing to the eye; a sleek looking machine, with lots of features and extremely well packaged. I couldn't wait to fire it up, but alas, no display. Only 2" on the top of the screen were displayed. I spent an hour on the phone with HP tech support. The poor girl tried really hard, but bless her heart, she couldn't speak or understand enough English to discern that only the top 2" were displayed on the screen.
The DV4-2173nr is a beautiful machine with great spec and priced very competitively. Unfortunately, I can only give it 1 star since it arrived DOA. Thank goodness I purchased it from Amazon. They have a fair and reasonable return policy so at least I can receive a refund and start shopping all over again. For now, HP has moved to the lower end of my list, again! I really think you could buy this machine and be very happy with it. At least in my mind, dependability and quality is somewhat suspect.
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